terms of service
SECURITY
Security for the safety of your personal information, Blanchouse uses STRIPE PAYMENT GATEWAY / SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.
DISCLAIMER
Blanchouse cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by email shortly after placing your order.
Due to the colour settings of your computer, the colours of the products shown in the pictures in the Blanchouse store can differ from their actual colours.
PAYMENT
The Blanchouse store accepts payment by VISA / MasterCard / American Express / Euro Card. The full payment is charged when the package is dispatched. Credit card payment is made with our partner STRIPE. All transactions are encrypted and 100% secure. We also accept PayPal.
SHIPPING CHARGES
Shipping charges will be added to your order. Please view the Blanchouse store shipping rates for information on your specific shipping charge.
CURRENCIES
Blanchouse cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, USD or GBP into any other currency.
DUTIES & TAXES
Blanchouse will not cover the duties and taxes payable on ordering. The prices differ depending on which region in the world you are from.
CONTACT INFORMATION TO CUSTOMER SERVICE
If you have any questions please contact the customer service at hello@blanchouse.com
FEEDBACK AND COMPLAINTS POLICY
We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.